Search the list of Frequently Asked Questions below. Simply click on the question your interested in to display the answer. If you’re still in need of assistance, you can always contact us by clicking here.

How do I obtain assistance on food, clothing, shelter, utilities etc.?

Please visit your local outreach office with identification on everyone in your household (photo id, social security card, birth certificate, etc.). A Community Services Representative will assist you.

How do I enroll my child in Head Start?

You can fill out the contact us information on this website, call or stop by your local Head Start center which is listed on this website under Head Start—-Locations. You can also call the Central Office at 573-454-2200 for more information. You will need the following information to complete an application:

1. Child’s birth certificate or hospital record

2. Proof of income:

  • Last year’s income tax return
  • Current SSI printout from Social Security office
  • Social Security Disability 1099 form or printout from Social Security office for all members of the  family
  • Current TANF printout from Family Support Division
  • If you do not have the above, a letter from all employers stating gross wages and beginning and ending dates of employment.

When can I apply for energy assistance?

The Low Income Home Energy Assistance Program (LIHEAP) begins accepting applications from elderly and/or disabled households on October 1, 2016.  All other households may apply on/after November 1, 2016.  The last day to apply for LIHEAP is March 31, 2017.  Winter Energy Crisis applications are accepted from October 1, 2016-May 31, 2017 depending upon availability of funds.  Summer Energy Crisis applications are accepted from June 1, 2017- September 30, 2017 also depending upon funding availability.

I have a disconnection notice. What do I do?

If you have not applied for LIHEAP, you must first complete an application. Please visit your local outreach office within 3 days of your disconnection OR fax an application, disconnection notice and required documentation to 573-431-7377 OR mail an application, disconnection notice and required documentation to EMAA Attn: Energy Assistance, PO Box 308, Park Hills, MO 63601.

If you have received LIHEAP since October 1, 2016 and have not moved, you can visit your local outreach office within 3 days of your disconnection OR fax the disconnection notice with the applicant’s name and phone number to 573-431-7377 OR mail the disconnection notice with the applicant’s name and phone number to EMAA Attn: Energy Assistance, PO Box 308, Park Hills, MO 63601.

How do I get help on my rent?

For crisis assistance, you will need to visit your local outreach office. For Section 8 rental assistance (aka HUD), contact the Housing department closest to you, (573) 431-5391 in Park Hills; 573-334-3666 in Cape Girardeau; 573-333-5227 in Caruthersville.

Who do I contact regarding job opportunities with EMAA?

Please refer to our job listings or contact our Human Resources Coordinator by calling 573-431-5191.

What are the Women’s Wellness Hours?

The Women’s Wellness Center in Park Hills & Cape Girardeau is open on Mondays-Fridays from 7:30 A.M. – 5:00 P.M.

What counties does EMAA serve?

EMAA typically services Bollinger, Cape Girardeau, Iron, Madison, Perry, St. Francois, Ste Genevieve and Washington counties in Missouri. The Section 8 Housing department also services the counties of Dunklin, Mississippi, Pemiscot & Stoddard in Missouri.

How do I apply for Weatherization?

Check out the Weatherization page to download our most recent application and instructions for applying.

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